Questions for a hoster before moving a site

A move is chosen by disk and price, and a month later it turns out the backup belongs to the hoster, you cannot download it, and the previous contractor still has the panel. A hosting contract is worth reading as a list of doors, not as a price list.

What to ask before paying

• Whose copies they are, how often they are taken, how long they are kept and whether you can take them yourself.
• Where the data physically sits and who else has the panel. A shared administrator across several clients is a bad sign.
• Whether there is filtering against overload, and what exactly is promised when the site stops opening.
• Access logs: how long they live and whether you can get them after an incident.
• How the certificate is issued and who receives the mail when the domain or the certificate expires.

Separately, take the domain into your own organisation, even if the site stays with a contractor. Hosting can be changed in a day. A domain registered to someone else's mailbox changes much worse. Mail on that domain is also better not left as a "gift" of the plan if password resets depend on it.

Lexora helps compare the hoster's answers with how the site is actually built, and move it so copies and access move together with the files.